As senior vice president and chief customer officer (CCO) for WM, Michael J. Watson leads the customer experience, sales, marketing, revenue management, and sustainability services organizations of the company. Responsible for the Company’s profitable growth strategy across all sales channels, Watson ensures the delivery of exceptional experiences across the customer’s journey. In addition, he is responsible for the Company’s purpose driven brand strategy.

Prior to his role as CCO, Watson served as area vice president of the Illinois-Missouri Valley market area encompassing six states across the Midwest. Watson joined the company in 1992 and progressed through various leadership roles across North America including corporate and field-based positions.

Watson received an undergraduate degree in Economics from Indiana University and an MBA with honors from The University of Chicago – Booth School of Business.